Apr 22, 2008 2
Performance Management
As a result of our cerebral activity last week, I volunteered to be part of a group who will review the performance management system of the company where I’m presently engaged.
I believe in a competitive environment, every enterprise has to evolve and adopt to present determinants to ensure it’s corporate goals are achieved, and operate to earn. There’s a lot to fight for out there, thus, a company must remain attractive. In my opinion, there are at least two crucial elements that a company must keep, otherwise it will affect it’s profitability. Customer Loyalty and Employee Loyalty.
Both customers and employees share common factors why they chose to be loyal. (1) The company brand (image or reputation) and (2) Value for money. On customers view, the value they get from the price they pay, and on employees perspective, the value they get (terms and conditions of employment) from the service they render.
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