I would like to share two good experiences with start up businesses who extended above normal customer assistance.
The first service provider is Car-Go, a new car wash (and general car care) center at # 8 Macapagal Blvd. (in front of PNB). The price is $2.5 (P 100) or $ 0.50 (P 20) more expensive than the back yard car wash service you can find. But the boys there knew what customer service is. They have an air-conditioned waiting area, a container van turned lounge area (all it need are platform beds and it would look like a bachelors pad) and your car wash goes with “armor all” treatment and the standard “tire black” application. On my last visit, I just inquired if the deep scratch I got in the rear bumper can still be remedied thru buffing. Well, I got the answer thru a demo. The scratch was removed and that extra service should have cost me $ 5 ( P200) for the labor cost and the chemical. They gained a loyal customer in the process. I will be scheduling a complete service (engine detailing, total paint and steam detailing) which will cost $125 (P5000) because of that.
Read the rest of this entry »
Though not feeling well since Friday, after church, my family went to World Trade Center at Buendia Ext. to catch the last day of the Philippine International Motor Show.
We saw first hand concept cars, cars for the exclusive few, and the present models as each company outclass each other in the presentation.
Kids are happy to see ASIMO, the Honda robot, play, dance and have pics with other kids. Wifey is busy checking out the freebies of each outfit and checking out bigger cars while I’m busy checking cars that you can only see in movies and only a privilege few can own. Boy these cars are awesome!
Read the rest of this entry »
In life, there are many battles, but we must be discerning to know which ones to fight and which ones to walk away.
Last week, after I drove my wife to work, on my way back, the side of my car was hit by a pedicab. From the very beginning, I hated pedicabs plying on the main road since they move against the flow of traffic, thus, risk injury to life and damage to property. And it seems the local gov’t have no plans regulating them yet. Having seen a convoy of these coming my way, I tried to avoid because I sensed trouble. True indeed, before I can totally change lane, one pedicab hit me. What the @$*$!!! I wanted to beat the man because he just don’t care. But what will I get? He can’t pay the damage, he got no insurance and he don’t mind going to jail. And whatever I do, it will not change the fact that he left a deep scratch and dent on the fender and right door of my 1 year old car. I will be inconvenient for several days when the car is under repair, plus I will pay participation fee for my insurance. In the midst of rage, I chose to just walk away ( still felt sorry for my car though 
).
At work, I received a nasty “hate” letter from an employee for his perceived mishandling of an incident report. I wanted to get back and give the person a taste of what he deserve, but I chose to ignore and look the other way.
There are more situations in life that may unleash the war lord inside us, but is it worth our energy, time and intelligence?
Read the rest of this entry »
Recent Comments