Customer Service

Having been involved in Talent Acquisition and Management for a while, I look for people who knows what they are best at and willing to take the risk. However, most of these people will rather start and manage their own business (no matter how small), rather than riding on with the success of others. Not […]

After experiencing broken promises and sloppy customer service in different occassions, disecting the cause of a poor service or unmet customer expectations can be value adding. Allow me to share briefly some of my experiences:

I subscribed to a telecom company who offered a wireless phone and internet connection but I ended up frustrated since it […]

“The food business is still very basic. It’s still about taste. It’s still about ‘How did you serve me? Is the place nice? Am I treated well? Do I get value?’ if you think about it, if we’re going out to eat, these are the basic things we look out for, but the execution is […]

I only have few passions in life, one of which is basketball. It’s the 29th William Jones Cup, though the tournament is not as prestigious as World Championship, Asian Basketball or Olympics, seeing the best players of our professional league slug it out with other national teams in itself is interesting. So I […]

Having the luxury of time, I was able to browse old magazines and I thought this one is worth sharing– the thought may not be new and may not be popular with most business strategies that we know of, but definetly value adding.
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Source: Avancini Report

Everything I learned about selling I learned one […]

Power went off in our community before 8:00 AM…
I called their center and reported the power interruption, but before I even finished my piece, the service provider acknowledged the problem (someone from the community called ahead) and advised that help is on the way.Since we can’t do almost anything as the summer heat is annoying, […]