Sonnie's Porch » Customer Service

Parking Indicators: A Great Way To Serve Customers

Sonnie — Sun, 21 Dec 2008 14:57:03 +0000

Have you been to SM Mall of Asia lately? If you are a driving customer and regularly use their covered parking , I think you’ve noticed the red and green light on top of every slot. This is a Parking Sensor/ Indicator designed to help customers find an open slot without wasting time and fuel.

If you see a red light from a distance, that means a parking slot was already taken, and a green one means a space [...]

Burger King and Blogging

Sonnie — Sat, 02 Aug 2008 07:48:34 +0000

I once was a fan of Burger King because of it’s grilled burger and free flowing drinks. But because it repackaged it’s products to compete with Wendy’s and Jollibee, I turned to Carls. But Carl’s Burger is no longer in the market, Brother’s Burger and Kenny Roger’s grilled burger became an alternate favorites.

I received an invite to try the new BK, this “Have your Way at BK” event was co-sponsored by Yehey! I chose the BK outlet at SM [...]

Still A Great Marketing Tool

Sonnie — Sat, 21 Jun 2008 02:38:26 +0000

Despite the proliferation of social networks and other web 2.0 platforms, the traditional e-mail will still be handy in disseminating information, specially in situations or even places where e-mail is available but internet is not.

An email, likewise, will still play a great factor in your marketing and client management programs. You will need, however, an Email Marketing Software that can make the implementation of your program a whole lot easier.

If the thought seems alien to you, here’s a the link [...]

Happy To Be Pinoy

Sonnie — Sun, 25 May 2008 13:09:24 +0000

I was doing my usual Entrecard hopping when I bumped into two blogs that made me feel good as Filipino.

The first was an entry at Read My Mind blog where I came to know that the Philippines’ San Miguel Beer is the best in Asia, beating the best beer brands of Singapore, China, Thailand, Indonesia and Japan.

Afterwhich, an entry (presumably of a Singaporean) at Ten Forty blog wherein the Philippines was given thumbs up as shopping haven compared to the [...]

A Great Customer Service

Sonnie — Wed, 02 Apr 2008 00:05:35 +0000

I would like to share two good experiences with start up businesses who extended above normal customer assistance.

The first service provider is Car-Go, a new car wash (and general car care) center at # 8 Macapagal Blvd. (in front of PNB). The price is $2.5 (P 100) or $ 0.50 (P 20) more expensive than the back yard car wash service you can find. But the boys there knew what customer service is. They have an air-conditioned waiting area, [...]

Keeping You Productive

Sonnie — Mon, 25 Feb 2008 16:23:59 +0000

I was in a gym last night at SM Mall Of Asia and kinda surprise to see Yuga around too. We both recognize the importance of keeping our body on tip-top shape given the stressful environment, unhealthy lifestyle and foods. As the saying goes, an ounce of prevention is better than a pound of cure. Better safe (and healthy) than (sick and) sorry.As a blogger, you will agree on the importance of a reliable connection and a functioning pc. [...]

Filipino Entrepreneurs On Personalized Service

Sonnie — Mon, 25 Feb 2008 09:51:08 +0000

“If you want to do something, don’t approach a third party but go directly to the person you want to do business with. A third party complicates.”

MELISSA LIMCAOCO, Entertainment Gateway–

“If you want to get ahead and if you want to sell more, you have to talk to your clients and give them personalized service.”

ERICKSON and ROXANE FARILLAS, Plains & Prints–

Related Posts:Customer Delight MattersIs He Running Or Not?What’s in a name?Filipino Entrepreneurs On InnovationCome To Papa

Customer Delight Matters

Sonnie — Sun, 27 Jan 2008 16:01:51 +0000

Having been involved in Talent Acquisition and Management for a while, I look for people who knows what they are best at and willing to take the risk. However, most of these people will rather start and manage their own business (no matter how small), rather than riding on with the success of others. Not that working for someone is less honorable, but these people would like to make a mark in the business landscape by looking for opportunities and [...]

Customer Service And Synergy

Sonnie — Sat, 17 Nov 2007 15:24:39 +0000

After experiencing broken promises and sloppy customer service in different occassions, disecting the cause of a poor service or unmet customer expectations can be value adding. Allow me to share briefly some of my experiences:

I subscribed to a telecom company who offered a wireless phone and internet connection but I ended up frustrated since it can’t be relied upon. Drop calls are normal occurence as well as intermittent or no internet connection at all. I also subscribed to another telecom with [...]

Filipino Entrepreneurs On Customer Delight

Sonnie — Fri, 26 Oct 2007 05:58:28 +0000

“The food business is still very basic. It’s still about taste. It’s still about ‘How did you serve me? Is the place nice? Am I treated well? Do I get value?’ if you think about it, if we’re going out to eat, these are the basic things we look out for, but the execution is the difficult part.”

-TONY TAN CAKTIONG, Jollibee Foods Corp.–

“Exist only for your customers. In a fickle market, that’s the only decision that will last, the [...]