My First PayPal (Philippine) Bank Withdrawal

February 1st, 2008 · by Sonnie · Announcement, Ask Sonnie, Blogging, Informative, Pilipinas, Random Fun

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Update 2/14/08:

I received email from PayPal informing me that transfer to local bank failed and the money was refunded back to my PayPal account, but with penalty. Reason: erroneous bank account. But I’m sure 101% that I encoded the right digits. When BDO called on the same date, I informed them that the new account number they provided (after the merger, our existing Equitable-PCI account number was changed and given new one under BDO) is not being recognized. They promise to look into this and give me feedback.

Update 2/11/08:

Sent a follow-up email to PayPal. No response yet from my previous email, the money I transferred is not yet deposited to my BDO account.

Update 2/07/08:

I called PayPal to inquire on what happened to my money, and I was asked to wait until Feb 14 before they can initiate tracking as to where the money went.

Furthermore, I was advised that since they are having a systems upgrade, request to withdraw money thru EON will also experience delay.

Because of the Chinese accent of the CSR, I am having a hard time understanding her.

Update 2/6/08:

My money is not with BDO yet. Per feedback of their remittance center, the transaction ID I gave is non existent. I already sent email to PayPal to clarify.

Update 2/5/08:

As of this writing, unfortunately, my remittance is not yet reflected in my BDO account.

I spoke to the CSR (of BDO) yesterday and gave them the transaction ID, but they can’t trace the transaction since they think there is a middle man (that processes the withdrawal from PayPal to BDO). If by tomorrow, I still have nothing, I will now write PayPal since the promise lead time was not met.

Since PayPal extended the service for direct deposit to Philippine banks, a cheaper facility to transfer funds was opened. I said cheaper because I tried Xoom cash pick-up service but I find it expensive. Why?

$ 5 PayPal fee
Xoom also charged pro-rated fees (higher remittance = higher fees) in $
Lower foreign currency conversion rate ($=Php 1 = 39)

But since the direct deposit to bank option is kinda new, reliability is not yet tested. There is no other way to find this out except to experience it first hand. So last Monday, after learning of the bank codes, I transferred less than $ 200.00 from my PayPal to Banco De Oro/EPCI savings account. Per PayPal, processing time is 5-7 days, hence, on my understanding of the table released by PayPal, funds will be available only on the 8th day.

Herewith is the summary of my experiment, as of this writing.

Date of fund transfer: January 28, 2008
Transfer was completed: January 30, 2008
Service fee: Php 50.00 ($1.22)
Forex Rate: 1=40.91
As of Feb. 1, 2008, since it’s the 5th day, I checked via FastPhone but the money is not yet reflected on my BDO account.

I called the customer service hotline just to find out if they can track the money transfer, and as expected, the CSR was not familiar yet of this new service from PayPal. And yes, they are not familiar with their bank code. I also requested the CSR if there is a pending remittance transaction and the reply is on the negative. In fairness, the CSR is accommodating, courteous and answered my query to the best of his knowledge.

My next check up point is on Monday, Feb. 4, 2008 and final check up on Wednesday, Feb. 6, 2008, the lead time provided by PayPal. If, by this time, the transfer is not yet successful, time to write both PayPal and Banco De Oro.

What about you guys, care to share your experience?

49 Responses to “My First PayPal (Philippine) Bank Withdrawal”

Jehzeel Laurente February 1, 2008 at 5:11 PM

ako mag wiwidraw pa lang bukas hehe
rodel February 1, 2008 at 5:20 PM

my first withdrawal was last jan 29..and wala pa daw sa eon ko.. .. mostly mga baguhan.. kaka excite nga ..

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Jeric February 1, 2008 at 5:49 PM

I believe it is five business (or banking) days not five calendar days.

Jeric’s last blog post..Affordable Glasses
charles February 2, 2008 at 1:04 PM

Just a heads up. click my latest blog post below.
It’s fast and no charge or deductions.

charles’s last blog post..Successful Withdrawal From PayPal To Philippine Bank Accounts
+*+ j u l i a +*+ February 3, 2008 at 2:36 AM

any update?

+*+ j u l i a +*+’s last blog post..February 2008 Entertainment Blog of the Month Nominees
Sonnie February 5, 2008 at 4:06 PM

Hi Julia,

As of this writing, unfortunately, my remittance is not yet reflected in my BDO account.

I spoke to the CSR (of BDO) already and gave them the transaction ID, but they can’t trace the transaction since they think there is a middle man that processes the withdrawal from PayPal to BDO. If by tomorrow, I still have nothing, I will now write PayPal since the promise lead time was not met.
Marvin February 20, 2008 at 11:16 PM

I withdraw my paypal fund to BDO but it still not deposited in my account it has been two weeks now and didn’t even receive a refund or failed transaction… I think BDO sucks in here I have successful withdrawal to my HSBC and EON accounts… or might be that BDO already recieved the money but due to some circumstances they said that they have not made arrangement yet to paypal maybe the money is already in BDO system but did not send to reciepient
Sonnie February 20, 2008 at 11:22 PM

Hi Marvin,

Is your BDO original account or formerly EPCI?
gary February 27, 2008 at 10:23 AM

hi Sonnie, thanks for discussing your experiences and on your newer post re same topic. I’m experiencing same issues and have written about it as well. BTW I noticed you asked if someone’s BDO account was a former EPCI account. That applies to my account, is this an issue?

Many thanks – Gary
marvin February 27, 2008 at 10:46 PM

Hi sonie,

Sorry for the late reply quite busy these days anyway yup it is an original BDO account and not a former EPCI
Sonnie February 28, 2008 at 8:04 AM

@ Marvin & Gary,

Mine is a former EPCI and the reason I asked is I have the assumption that the merger may have affected the system that’s why my new account was rejected. Another theory is that the bank code provided by PayPal may not be accurate or BDO system is not ready for this, or since they have business relationship with Xoom, we have this issues at hand
khassandra March 16, 2008 at 11:22 AM

Hi Sonnie, thank you for sharing us your experience. Nice post.

I also had a problem sending money to my brother through his EPCIB/BDO account. I went to EPCIB branch near my office last week but I was told they can’t accept my deposit as it was the old EPCIB account of my brother and I have to ask him or his branch if it was changed already to a BDO account. I visited another branch but the same thing happened. I’m planning to get a new account from EPCIB so I can use it to withdraw money from paypal but I guess I have to open a new BDO account instead.

khassandra’s last blog post..Tips To Lighten Your Skin and Fade Out Blemishes
Kristine April 29, 2008 at 1:05 PM

Hi Sonnie! I also have the same experience with BDO when the merge started. But in my case I am using xoom.com for remittance. I have been receiving remittance for almost 2 years now and with EPCI, just after 6-12 hours when the transaction was initiated the money is in my account already. When BDO gave me my new account number it would take 4-6 days before the money reach my account. It’s really frustrating when you call them and the call center agent do not know what to say they kept on blaming xoom but in my case I do not have issues with their service.
Sonnie April 30, 2008 at 8:35 AM

Hi Kristine,

Sad to hear that, try opening up an EON account (from unionbank), it’ll make your online transaction easier specially if you have a paypal account.
Thelma May 5, 2008 at 9:39 PM

@kristine

Hi! Are you still experiencing the delay until now?

@Sonnie

What’s the update with your Paypal to BDO transfer?

Thanks
khassandra May 6, 2008 at 7:33 AM

Had a successful withdrawal from Paypal to my UnionBank account. I added my eon account to my Paypal local bank list, then I withdrawed using my eon account number and the UBP bank code. In 5 days, I got the money. I think this is a better option as fee is only P50.
Sonnie May 7, 2008 at 8:24 AM

@ Thelma,

Am not transferring money now to BDO. It’ll cause your money to float for 2 weeks before it will be returned to paypal. Am transferring to EON.

@ Khas

Thanks for the info, I will enroll my EON nga as bank account also
Nika May 13, 2008 at 4:34 AM

hay, I withdrew on my eon card on may 6 and till now its still not in my account. before naman it was relatively fast aroun 3-4 days but now its really taking so long. I needed pa naman the funds for mother’s day. lol.

Nika’s last blog post..Condolence.
albert July 10, 2008 at 8:41 PM

Can I still use my old Equitable-PCI Bank Account Number? (Eventhough the banks name now is BDO)The depositor is in abroad. May you help me about my question.
khassandra July 11, 2008 at 8:31 PM

I think it’s better if you visit the nearest BDO branch. However, I think using the old Equitable Account No. might give you problems in your withdrawals and deposits later on. I had problems sending money to my brother using his Equitable account. We used ML Kwarta Padala instead. Too much hassle on the EPCIB Account.

khassandra’s last blog post..Study in UK while Earning a Minimun of $1700 a Month
doomet August 15, 2008 at 2:50 PM

BDO SUCKS! Every payday, their ATM’s are always offline!

doomet’s last blog post..This Week’s Events 2008-August 11-17
mikego August 25, 2008 at 12:51 PM

I am using my Metrobank payroll ATM to withdraw from Paypal. May charge na 100 pesos pero so far on time naman after 48 hours na credit na sa ATM ko as soon as it says processed sa Payapl account.

mikego’s last blog post..Franchising Francon International
Rommel Diaz August 28, 2008 at 8:46 PM

I had the bad experience when I tried to transfer money from my paypal to my metrobank payroll ATM savings account last Feb 2008. It took a long time before a notice came out saying the transaction failed. Mike Go, are you saying that is working now? what is the bank code of Metrobank that you are using?
josh October 11, 2008 at 10:24 AM

Im work from BDO, we were actually not oriented that BDO already accepts paypal payment. Most employees dont even know what paypal is. I myself have been studying how paypal transfers to bdo since theres no one i can ask in our company about paypal because no one knows about it. If someone could just provide me with a BDO account with a successful Paypal transfer i might just be able to trace who processes the transactions in our company since i would be able to see the source of the processor. I think a 200 fee is not proper unless they are just making that up because theres no such fee in our memo.
josh October 11, 2008 at 10:27 AM

By the way, the bank code you are using for BDO is for a branch located somewhere in Metro Manila. So i guess someone from that branch processes the transactions from paypal.
Marvin October 11, 2008 at 3:33 PM

I dont know why employess of BDo are so ignorant about paypal but the truth is as long as you are using a personal account in paypal and that your info are the same as that of your BDO account you will have successful withdrawal. I used my BDO account for withdrawal and no problems at all 3 days only. The thing I think the problem will lie if someone with business paypal account use Bank to withdraw money well my experience with my business account is that I almost lost 200$ with BDO good thing paypal responded quickly and have my money returned. However this still bothers me why is that employees and customer support are ignorant about paypal and also my guess is I think since this is online maybe those from BDO who knows this are in the system paypal does not transact directly to branches of banks but money are transfered electronically
exBDO fan October 15, 2008 at 3:53 AM

I have had enough BDO horror stories. From arrogant br managers to ignorant staff. Now if your a BDO employee before you get upset – stop and think because you know there is truth to this unless again you are one of the later and so blind. The only lead BDO has among others is their operating hours and Malls. I have tried bank transfers the tellers dont even know it well, i ahve asked wire money to other countries by gosh they have a swift code printed in the fliers on the tables but in 1 branch NO ONE new how to use it.
At times I got to SM BDO Manila and they are defintely not service oriented. Go try for yourself.
They just have low maintaining balance and longer operating hours and thats just about it.
maila December 5, 2008 at 3:12 PM

ToMikeGo..

How did you go through your metrobank withdrawal of paypal fund? Mine was reversed and the notice said the bank info was invalid. And i dont know why when i inputted all correct details including the 9-digit bank code specific for paypal transactions. I’d appreciate your reply.

Thanks
renelyn rodillas March 26, 2009 at 9:13 PM

i cant link my card in paypal to transfer in my bdo or master card i dunno what haapen…
Marvin March 27, 2009 at 4:19 AM

Sadly to say if you use any BDO card you cannot link that… I’m not sure why though but even if it is a mastercard as long as it is from BDO you cannot use that for your paypal…
renelyn rodillas March 27, 2009 at 6:56 AM

so what i need to get my money in my paypal…i do ont know how to do?coz this is my firstime
pls i need ur answer,,i need to know what card are valid for the paypal tp get my money..thanks
Sonnie March 27, 2009 at 2:19 PM

Hi Renelyn,

You can get a EON account from Union Bank, but it may take a little while. But you can withdraw your money over the counter at any SM or BDO branch via xoom.com

To avoid technicalities, do not send it to yourself. You can send it to your mom and the 2 of you can get the money. Just bring 2 valid ID’s. Medyo mataas lang ang service fee.

How much ba are you withdrawing? I may be able to help
renelyn rodillas March 27, 2009 at 2:38 PM

ahhhh how caqn i withdraw my money over the counter? ahhhhmmm sabi kc ng bdo hindi nila knowing ung ang paypal ehh tgal na kc ng money ko dun sa paypal…nag apply ako ng bdo kc akala ko un ung pwedi…hirap nman ehh..218 USD kc money ko sa paypal ehhh….ngawa ko n esend sa sister ko by xoom but they cannot allow me to transfer phils. to phils. na cancelled nga ehhh…paano kya…? i need ur help thanks
emjhay April 24, 2009 at 8:04 PM

hi,,,im in ptc business and its my first time to withdraw my earnings….paypal ang gagamitin ko….kaya lang im not sure if its reliable and i dont know the process how to get my money…pls help me…
pm me here’s my email address
piperjinx@yahoo.com
i’ll wait for your answers guys
Sonnie April 29, 2009 at 6:14 PM

Emjhay,

It’s reliable naman. I’ve been receiving payments from foreign advertisers thru Paypal.

You can either withdraw over the counter (SM Forex, BDO, etc) via xoom.com . Or transfer your funds to one of the local banks.

I withdraw in $$ via xoom if I will deposit my earning to my $$ account. If I will spend my earnings, I transfer the funds to my union bank account.
emjhay April 29, 2009 at 8:30 PM

sonnie,

hmmmm i signed up in paypal but my account is unverified coz i dont have creditcard…is it ok??and how can i transfer my money thru my local bank account???sorry for being makulit..its my first time kasi to withdraw and i dont want my money to be wasted for nothing…sayang….pls help me
Jade June 30, 2009 at 7:26 PM

Hello!

Meron po bang nakakaalam ng paypal bank code for Metrobank?

Thank you!
rafael July 26, 2009 at 11:42 PM

Hello

may nakatry naba sa inyo ny xoom.com? parang gusto ko try kaso hindi maganda mga reviews na nabasa ko about the company. thx
jun martin August 10, 2009 at 11:16 AM

i want to order online using paypal ok kaya ito marerecieve ko kaya item
ko pls help tnx
Rudolph February 18, 2010 at 6:23 PM

@MikeGo please help us Metro Bank Users! Its been 8 days pero wala parin sa ATM card ko yung pera ko. As usual BDO and Metro Bank are same un-oriented about paypal. Feb 10 2010 withdrawn and now its Feb 18 2010 wala parin pera ko. I send emails both paypal and Metro Bank. Please Help us naman.

Paki sagot na rin yung question ni Jade “Meron po bang nakakaalam ng paypal bank code for Metrobank?”

100% sure ako na tama lahat ng input ko sa paypal for my bank account.

@ Sonnies can you please elaborate how xoom and EON works?
tnx
Sonnie February 20, 2010 at 8:42 PM

Rudolph– EON is a specialized debit card by Unionbank wherein you can transfer funds from Paypal. Xoom on the other hand is where you can immediately pick-up your money from Paypal. Pick-up points can be SM or BDO and a lot more. Check it at xoom.com . BTW, you can send money to yourself, you must send it to another person, i.e. wife
Rudolph February 24, 2010 at 5:16 PM

@Sonnie
i have the same problem as your first time withdrawing paypal.
its been 14 days but my money are not on my metro bank account.
Feb 19 i spoke to a SCR of metro bank and she said that my bank account are closed then they sent back my money to paypal. Its been 5 days since metro bank sent back the money but until now my money are not on paypal account and that gives me stress and frustrations. I email paypal several times to ask them to trace where my money at now. Sonnie Can you please give me advise how can i retrieve it? Gaypal SCR sucks they dont answer my questions straight they always give me answers that i already knew. How did you retrieve your money back to paypal. tnx
Rudolph March 11, 2010 at 11:42 AM

Wohoo nakuha ko na yung pera ko na float sa remittance bank ng PP.
irene May 14, 2010 at 3:49 PM

Paypals service is quite inefficient. I just lost 200 plus pesos for a reversed transaction daw and i withdrew 200 pesos more several moinths ago… and until now di parin reflected sa UB debit card ko..
the sad thing is when i approached the UB personnel to ask some help, di rin sila customer friendly..
mas maganda sana ang xoom but expensive naman..
Sonnie May 14, 2010 at 3:54 PM

@ Irene– though xoom suspended withdrawal in the Philippines?
roa June 5, 2010 at 4:32 PM

im first time to using this paypal for remittance but still nothing?. how longer i can wait to get this money? i tried to go bank but they told me still nothing outstanding ,….how can i do?please relpy to me thnx
Sonnie June 5, 2010 at 4:46 PM

Hi Roa,

3-5 days lead time pag no problem. 3 weeks pag may problem