Speak and Surf Surprise
update (12/17/07):
because of difficulty making and connecting calls, and slow internet connections, I finally returned my SnS and discontinued my subscription effective today. A promising product that can’t take off because of frequency limitations.
I have been receiving a lot of search engine referrals and hits for Globe’s Speak and Surf, Henry Sy Sr. and SM Mall of Asia. Hmmm…
Let me to blog more about S n S, and discuss SM, Mall of Asia and Henry Sy at a different time
Am no Globe endorser, it just happened that I blogged about this product line as one of the early users. Anyway, for the sake of the readers and those searching for a review, here’s more:
LANDLINE
- The product started great. Good signal and crisp voice for the land line.
- After a month or two, I began to experience choppy signal and intermittent landline connection. Eventually, because of my frequent complaints. The unit was replaced.
- No problem since then.
- I did not experience interconnection problem with PLDT and other service providers.
- We can bring it anywhere and use it as long as there is a signal.
- After typhoon xangsane (milenyo), this has been proven helpful when landlines are down.
- DOWNSIDE: Bulky phone unit, caller ID and other services are not yet included in the subscription. Text Messaging is only open to Globe Handyphone subscribers.
INTERNET
- Initially, the speed is good and no connection problem.
- I suppose because of the growth of subscribers, speed and stable connection has been affected.
- Internet service is down for a long time after Taiwan earthquake.
- Speed is not what it used to be, still faster though, than dial up.
CUSTOMER SERVICE
- Slow response from technical people
- CS can not help you with your concern and inquiry
- CS hotline sometimes not available
because of difficulty making and connecting calls, and slow internet connections, I finally returned my SnS and discontinued my subscription effective today. A promising product that can’t take off because of frequency limitations.
Globe innove “aftersale” support is very disappointing because of the super slow response from field technical support. Image I have been calling them daily in following my issue since August 5 and until now no one even a shadow of their personnel seen in my area. Hotliners keep telling on the same update which is very irritating. TECHNICAL SUPPORT IS VERY BAD! It feel’s like fishing out in a huge river where in you don’t know if ther is a fish that will bite on your bait.