Comments on: More Speak and Surf Review http://sesantos.com.ph/2006/09/23/more-speak-and-surf-review/ Author, Social Entrepreneur & Digital HR Consultant, Career Coach, Advocate and Change Speaker Sun, 20 May 2012 11:02:11 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: ktd http://sesantos.com.ph/2006/09/23/more-speak-and-surf-review/comment-page-1/#comment-398304 ktd Sun, 25 Jul 2010 01:28:07 +0000 http://sesantos.com.ph/2006/09/23/more-speak-and-surf-review/#comment-398304 Calling 211 results in network busy signals for hours and hours now, Calling at 1am if you get thru the first part and have the auto answerer pick up it will still put you on hold for who knows how long due to a high volume of calls at 1am. Having problems with my dsl internet service this entire month. Called on July 2nd report loss of internet, July 3rd Globelines starts with the Facility repair excuse and no idea when that will be completed. They assure you their tech are working as fast as possible. Two weeks later the internet works for 2 days in a row then another 18 hour loss of internet. Called customer service they informed me they were doing a facility repair? I asked him when that started and he said yesterday, I followed up with what about that 2 week facility repair that started on the July 3rd that globelines said was to blame for my useless internet? That's when they go into their we apologize for the inconvenience. Called again the next day and globlines informs me that i am not part of the ongoing facility repair and they will send a tech out to the house in 4 days? Of course no tech showed up that day they scheduled. Internet continues to work once in a while with 18 hour outages. Called Customer service yesterday at 2pm and they informed me there is a ongoing system restoration in my area which means the globelines tech's are too busy to investigate and fix your connection so wait a while a couple weeks or so and maybe they will fix it then. So to recap, first report of internet not working July 2nd, Facility repair for 2 weeks did not fix my problem, Another facility repair that i may or may not of been a part of depending on which cs agent you talk to, and now a System restoration that started July 24th that will last for weeks or months. Asking customer service how long their maintenance's will take and they have no idea. Call a month later and its likely they are still blaming your internet problems on some facility repair and they still have no idea how long it will last. Getting a internet connection fixed by globelines is getting to be almost impossible, the customer service exists to read a page of lies to you and to apologize a hundred times for their terrible service and to assure you they will fix it as soon as possible. When a customer has to call 15 times a month trying to get the service they are paying this company for its apparent globelines is not capable of being a internet provider on any level. Expecting their customers to wait for months for stable internet while providing nothing but facility repair and system restoration excuses, sorry for the inconvenience and we are working as fast as possible crap. When you point out that they have been saying the same thing for over 3 weeks, the exact same thing for 3 weeks, no new information at all on why your connection is not being fixed but rest assured they are working as fast as possible to fix your connection. Globelines is a bad joke, they count on their customers to accept their lame excuses for weeks or months Calling 211 results in network busy signals for hours and hours now, Calling at 1am if you get thru the first part and have the auto answerer pick up it will still put you on hold for who knows how long due to a high volume of calls at 1am.
Having problems with my dsl internet service this entire month. Called on July 2nd report loss of internet, July 3rd Globelines starts with the Facility repair excuse and no idea when that will be completed. They assure you their tech are working as fast as possible. Two weeks later the internet works for 2 days in a row then another 18 hour loss of internet. Called customer service they informed me they were doing a facility repair? I asked him when that started and he said yesterday, I followed up with what about that 2 week facility repair that started on the July 3rd that globelines said was to blame for my useless internet?
That’s when they go into their we apologize for the inconvenience.
Called again the next day and globlines informs me that i am not part of the ongoing facility repair and they will send a tech out to the house in 4 days? Of course no tech showed up that day they scheduled.
Internet continues to work once in a while with 18 hour outages. Called Customer service yesterday at 2pm and they informed me there is a ongoing system restoration in my area which means the globelines tech’s are too busy to investigate and fix your connection so wait a while a couple weeks or so and maybe they will fix it then.
So to recap, first report of internet not working July 2nd, Facility repair for 2 weeks did not fix my problem, Another facility repair that i may or may not of been a part of depending on which cs agent you talk to, and now a System restoration that started July 24th that will last for weeks or months. Asking customer service how long their maintenance’s will take and they have no idea. Call a month later and its likely they are still blaming your internet problems on some facility repair and they still have no idea how long it will last.

Getting a internet connection fixed by globelines is getting to be almost impossible, the customer service exists to read a page of lies to you and to apologize a hundred times for their terrible service and to assure you they will fix it as soon as possible.
When a customer has to call 15 times a month trying to get the service they are paying this company for its apparent globelines is not capable of being a internet provider on any level. Expecting their customers to wait for months for stable internet while providing nothing but facility repair and system restoration excuses, sorry for the inconvenience and we are working as fast as possible crap.
When you point out that they have been saying the same thing for over 3 weeks, the exact same thing for 3 weeks, no new information at all on why your connection is not being fixed but rest assured they are working as fast as possible to fix your connection.
Globelines is a bad joke, they count on their customers to accept their lame excuses for weeks or months

]]> By: Rafael http://sesantos.com.ph/2006/09/23/more-speak-and-surf-review/comment-page-1/#comment-351889 Rafael Sat, 04 Oct 2008 13:51:11 +0000 http://sesantos.com.ph/2006/09/23/more-speak-and-surf-review/#comment-351889 WAG PALOKO SA GLOBE !!! <abbr><em>Rafaels last blog post..<a href="http://vanro.blogspot.com/2008/01/announcement-for-up-comming-update.html">Announcement for Up Comming Update !!</a></em></abbr> WAG PALOKO SA GLOBE !!!

Rafaels last blog post..Announcement for Up Comming Update !!

]]> By: Rafael http://sesantos.com.ph/2006/09/23/more-speak-and-surf-review/comment-page-1/#comment-351888 Rafael Sat, 04 Oct 2008 13:45:02 +0000 http://sesantos.com.ph/2006/09/23/more-speak-and-surf-review/#comment-351888 SnS ay isang malaking bulok na piesa, i call 171 inabot ata ako ng 1 1/2 hours tapos na drop yung line kasi pag hinila mo yung handset nahuhugot yung handset sa phone di tawag ulit ako this time it took me 1 hour lang naman tapos sabi ko baka pwede palitan yung landline at paki check na din yung net kasi sobrang bagal imagine Friendster takes 10 minutes to load!!! kaya pag nag friendster ako nanonood ako tv para hindi ako mainip, sabi nila papadala sila tech sinabi nila yung last feb 2007 hala october 2008 na ni anino ng tech ng Globe wala ako nakita. BTW Antipolo ako kaya expect ko maganda connection ng wifi kasi mataas na lugar kami, aba ang kaso kung gusto mo makakuha ng 200+kbps dapat 3am pa lang buksan mo na yung pc mo at dapat hindi mapuputol ang connection mo tru out the day para lang ma kept mo yung speed mo na naacquired mo nung 3am kaya ang ending taas kuryente huhuhu, bayad ng bayad kuya ko hindi nya alam walang ka kwenta kwenta ang globe meron din ako isang frend na nag work sa globe sabi nya mas ok pa rin tlg yung mga line connection kesa sa WiFi although meron din naman nakakachamba ng super speed na wifi kaso hindi sya ratio sa nagrereklamo sa 10 may SnS 9 ang nagrereklamo so meaning hindi consistent ang connection nila, tapos pag tumawag ka sabihin nila may interfirance daw sa connection sa lugar namin kaya daw ganun na hindi maayos ang connection ko aba sa tagal na nakakabit tong SnS dito sa bahay ni minsan hindi naman kami nakaranas ng magandang connection kung hindi lang talaga sa number ng landline na ginagamit sa business matagal ko na tinapon tong Globe eh... maganda kaya yung internet ng Cable? yung sa Skycable wala pa kasi ako kakilala na gumagamit ng ganun eh pero ang balibalita ko matulin daw sya kasi makapal daw ang linya, O_o may kinalaman ba ang linya sa bilis ng speed ng net nila... MASASABI KO LANG SA MGA GUSTO KUMUHA NG "SnS" WAG NYO NA ITULOY AT WALA KAYO MAKUKUHANG MAGANDANG SPEED KUNG MAPAGCHACHAGAAN NYO KAYO BAHALA PERO TAKE MY WORD WLANG KWENTA ANG "SnS" <abbr><em>Rafaels last blog post..<a href="http://vanro.blogspot.com/2008/01/announcement-for-up-comming-update.html">Announcement for Up Comming Update !!</a></em></abbr> SnS ay isang malaking bulok na piesa, i call 171 inabot ata ako ng 1 1/2 hours tapos na drop yung line kasi pag hinila mo yung handset nahuhugot yung handset sa phone di tawag ulit ako this time it took me 1 hour lang naman tapos sabi ko baka pwede palitan yung landline at paki check na din yung net kasi sobrang bagal imagine Friendster takes 10 minutes to load!!! kaya pag nag friendster ako nanonood ako tv para hindi ako mainip, sabi nila papadala sila tech sinabi nila yung last feb 2007 hala october 2008 na ni anino ng tech ng Globe wala ako nakita. BTW Antipolo ako kaya expect ko maganda connection ng wifi kasi mataas na lugar kami, aba ang kaso kung gusto mo makakuha ng 200+kbps dapat 3am pa lang buksan mo na yung pc mo at dapat hindi mapuputol ang connection mo tru out the day para lang ma kept mo yung speed mo na naacquired mo nung 3am kaya ang ending taas kuryente huhuhu, bayad ng bayad kuya ko hindi nya alam walang ka kwenta kwenta ang globe meron din ako isang frend na nag work sa globe sabi nya mas ok pa rin tlg yung mga line connection kesa sa WiFi although meron din naman nakakachamba ng super speed na wifi kaso hindi sya ratio sa nagrereklamo sa 10 may SnS 9 ang nagrereklamo so meaning hindi consistent ang connection nila, tapos pag tumawag ka sabihin nila may interfirance daw sa connection sa lugar namin kaya daw ganun na hindi maayos ang connection ko aba sa tagal na nakakabit tong SnS dito sa bahay ni minsan hindi naman kami nakaranas ng magandang connection kung hindi lang talaga sa number ng landline na ginagamit sa business matagal ko na tinapon tong Globe eh… maganda kaya yung internet ng Cable? yung sa Skycable wala pa kasi ako kakilala na gumagamit ng ganun eh pero ang balibalita ko matulin daw sya kasi makapal daw ang linya, O_o may kinalaman ba ang linya sa bilis ng speed ng net nila… MASASABI KO LANG SA MGA GUSTO KUMUHA NG “SnS” WAG NYO NA ITULOY AT WALA KAYO MAKUKUHANG MAGANDANG SPEED KUNG MAPAGCHACHAGAAN NYO KAYO BAHALA PERO TAKE MY WORD WLANG KWENTA ANG “SnS”

Rafaels last blog post..Announcement for Up Comming Update !!

]]> By: domoradz http://sesantos.com.ph/2006/09/23/more-speak-and-surf-review/comment-page-1/#comment-108805 domoradz Wed, 09 Jan 2008 03:06:51 +0000 http://sesantos.com.ph/2006/09/23/more-speak-and-surf-review/#comment-108805 Globelines Broadband is a scam!!! Letting us customers experience their 7-day trial period of real broadband speed then they will tie us in their 1yr bond then after that the HELL ON EARTH of internet begins. I am experiencing problems with globelines broadband... I subscribed to their 512kbps wireless broadband package with wireless phone (PHP1295/mo.)... they gave me 7 days trial period and within that trial period I was amazed with the speed... pumapalo from 700+ kbps to 1+ mb... kaya pina-activate ko kaagad. Pero eto na ang kalbaryo... right after the 7-day trial period nagsimula nang maging intermitent ang connection speed nila either super bagal (I even got 5bps or lower!!!) o totally walang connection. Lagi ako nagrereklamo sa CS nila pero wala naman sila ginawa kundi palitan yung modem na wala naman nagbago ganon pa din naman problema. My work is related to IT and I know that there is no problem at my side (hardware, softwares, cabling, etc...). Kakainis na talaga ang service ng globelines... feeling ko naloko lang ako kase nakatali ako ngayon sa kanila for 1yr dahil sa 1yr bond na kasama sa package. Tanong ko lang guys... meron ba tayong pwedeng magawang aksyon para maipaabot sa mga kinauukulan ang panlolokong ginagawa ng globelines satin? Globelines Broadband is a scam!!! Letting us customers experience their 7-day trial period of real broadband speed then they will tie us in their 1yr bond then after that the HELL ON EARTH of internet begins.

I am experiencing problems with globelines broadband… I subscribed to their 512kbps wireless broadband package with wireless phone (PHP1295/mo.)… they gave me 7 days trial period and within that trial period I was amazed with the speed… pumapalo from 700+ kbps to 1+ mb… kaya pina-activate ko kaagad. Pero eto na ang kalbaryo… right after the 7-day trial period nagsimula nang maging intermitent ang connection speed nila either super bagal (I even got 5bps or lower!!!) o totally walang connection. Lagi ako nagrereklamo sa CS nila pero wala naman sila ginawa kundi palitan yung modem na wala naman nagbago ganon pa din naman problema. My work is related to IT and I know that there is no problem at my side (hardware, softwares, cabling, etc…). Kakainis na talaga ang service ng globelines… feeling ko naloko lang ako kase nakatali ako ngayon sa kanila for 1yr dahil sa 1yr bond na kasama sa package. Tanong ko lang guys… meron ba tayong pwedeng magawang aksyon para maipaabot sa mga kinauukulan ang panlolokong ginagawa ng globelines satin?

]]> By: Sonnie http://sesantos.com.ph/2006/09/23/more-speak-and-surf-review/comment-page-1/#comment-92354 Sonnie Mon, 17 Dec 2007 14:48:49 +0000 http://sesantos.com.ph/2006/09/23/more-speak-and-surf-review/#comment-92354 because of difficulty making and connecting calls, and slow internet connections, I finally returned my SnS and discontinued my subscription effective today. A promising product that can’t take off because of frequency limitations. because of difficulty making and connecting calls, and slow internet connections, I finally returned my SnS and discontinued my subscription effective today. A promising product that can’t take off because of frequency limitations.

]]> By: KillGlobe http://sesantos.com.ph/2006/09/23/more-speak-and-surf-review/comment-page-1/#comment-79207 KillGlobe Fri, 23 Nov 2007 08:33:37 +0000 http://sesantos.com.ph/2006/09/23/more-speak-and-surf-review/#comment-79207 <p>p** yang glob! nwe applied aug. 17 pero the unit came at the end of sept. ang sabi nung agent 7-10 working days alng daw. and when the f** fone and modem finally came eh it took almost a month for it to be activated. the shit did'nt stop there! nung na activate na eh madalas na didiscon and sobra bagal! yung fone malaki din ang problema coz' it takes 2-3 dials before the fone rings. 1st dial-busy 2-busy pa din. pano yan pag pang business o kaya emergency? HEY GLOBE!! WAKE UP @#%#$%@$^ bastards!!! niloloko nyo ang mga consumers!</p> p** yang glob! nwe applied aug. 17 pero the unit came at the end of sept. ang sabi nung agent 7-10 working days alng daw. and when the f** fone and modem finally came eh it took almost a month for it to be activated. the shit did’nt stop there! nung na activate na eh madalas na didiscon and sobra bagal! yung fone malaki din ang problema coz’ it takes 2-3 dials before the fone rings. 1st dial-busy 2-busy pa din. pano yan pag pang business o kaya emergency? HEY GLOBE!! WAKE UP @#%#$%@$^ bastards!!! niloloko nyo ang mga consumers!

]]> By: soweedee http://sesantos.com.ph/2006/09/23/more-speak-and-surf-review/comment-page-1/#comment-73538 soweedee Sat, 10 Nov 2007 07:45:43 +0000 http://sesantos.com.ph/2006/09/23/more-speak-and-surf-review/#comment-73538 mga sirs, ask ko lang if pwede ko bang ireklamo yung incident na nangyari tungkol s pagpunta ng technician sa place namin last Nov. 3 pumasok sila sa bahay ng walang permission. kase wala kami sa bahay that time. yung sister ko lang ang nandun eh grade 6 lang yun walang alam yun sa mga tech. sinabihan sila ng sis ko na balik na lang sila pag nasa bahay na kami na mga ate nya. pero ang sinabi ng tech na utos daw ng isa ko pang sis na pumunta sila at gawin yung internet connection namin na nirereklamo namin. nalaman ko na lang sa sis ko na nung nakausap pala nya sinabihan nya ding bumalik na lang pag nakauwi na sya. pero nagpilit silang pumasok, pinakealaman nila yung pc ko na hindi kami kaharap at yung younger sis ko lang eh wala ngang alam yun. paano na lang mangyayari dun sa complain namin na naka-forward na sa DTI at NTC. nung tinawagan ko Globe kanina umaga ang sinabi sa akin ok naman daw ang internet connection namin at case closed na. grabe! bale wala lang lahat ng reklamo ko sa kanila dahil dun sa unauthorized na pag open ng technician sa pc ko na sinamantla nila na walang adult dun na kaharap. nakaka-disappoint talaga! mga sirs,
ask ko lang if pwede ko bang ireklamo yung incident na nangyari tungkol s pagpunta ng technician sa place namin last Nov. 3 pumasok sila sa bahay ng walang permission. kase wala kami sa bahay that time. yung sister ko lang ang nandun eh grade 6 lang yun walang alam yun sa mga tech. sinabihan sila ng sis ko na balik na lang sila pag nasa bahay na kami na mga ate nya. pero ang sinabi ng tech na utos daw ng isa ko pang sis na pumunta sila at gawin yung internet connection namin na nirereklamo namin. nalaman ko na lang sa sis ko na nung nakausap pala nya sinabihan nya ding bumalik na lang pag nakauwi na sya. pero nagpilit silang pumasok, pinakealaman nila yung pc ko na hindi kami kaharap at yung younger sis ko lang eh wala ngang alam yun.

paano na lang mangyayari dun sa complain namin na naka-forward na sa DTI at NTC. nung tinawagan ko Globe kanina umaga ang sinabi sa akin ok naman daw ang internet connection namin at case closed na.

grabe! bale wala lang lahat ng reklamo ko sa kanila dahil dun sa unauthorized na pag open ng technician sa pc ko na sinamantla nila na walang adult dun na kaharap.

nakaka-disappoint talaga!

]]> By: rudilor http://sesantos.com.ph/2006/09/23/more-speak-and-surf-review/comment-page-1/#comment-67553 rudilor Tue, 23 Oct 2007 07:20:47 +0000 http://sesantos.com.ph/2006/09/23/more-speak-and-surf-review/#comment-67553 I had my speak and surf modem and phone set delivered last tuesday, but I couldnt dial any number and use the internet. The following day wednesday called them up and told them about the problem, the tech guy told me that it was not activated yet so in 24 hours I can soon use the effin phone. By the way when I dialed tech support it would always say that speak and surf internet is having a maintenance of whatsoever.Thursday came no connection still on the phone, called them again and promised me that the phone will be activated before the day ends. Friday--still none called them up again until they decided to send some tech guys to take a look at the phone unit. Sat and Sunday --nobody came. Monday called them up again and I was transferred to another hotline since I was calling the number for the internet--galing mag transfer ng mga agents... Bottom line-- till now wala pa rin..Im planning to return the unit--kainis... Globe really sucks... I had my speak and surf modem and phone set delivered last tuesday, but I couldnt dial any number and use the internet. The following day wednesday called them up and told them about the problem, the tech guy told me that it was not activated yet so in 24 hours I can soon use the effin phone. By the way when I dialed tech support it would always say that speak and surf internet is having a maintenance of whatsoever.Thursday came no connection still on the phone, called them again and promised me that the phone will be activated before the day ends. Friday–still none called them up again until they decided to send some tech guys to take a look at the phone unit. Sat and Sunday –nobody came. Monday called them up again and I was transferred to another hotline since I was calling the number for the internet–galing mag transfer ng mga agents… Bottom line– till now wala pa rin..Im planning to return the unit–kainis… Globe really sucks…

]]> By: Charles http://sesantos.com.ph/2006/09/23/more-speak-and-surf-review/comment-page-1/#comment-66342 Charles Sat, 20 Oct 2007 14:28:41 +0000 http://sesantos.com.ph/2006/09/23/more-speak-and-surf-review/#comment-66342 and to tell u frankly it isnt really with globe itself... but instead its with the manufacturer of the modems... which are made in china.. hehehe. got what i mean?: and to tell u frankly it isnt really with globe itself… but instead its with the manufacturer of the modems… which are made in china.. hehehe. got what i mean?:

]]> By: Charles http://sesantos.com.ph/2006/09/23/more-speak-and-surf-review/comment-page-1/#comment-66339 Charles Sat, 20 Oct 2007 14:24:27 +0000 http://sesantos.com.ph/2006/09/23/more-speak-and-surf-review/#comment-66339 its true that it is a bit slow and sometimes it looses its connection but for its price i think its reasonable, considering that the package includes a wireless phone.. u just have to apply some tweaks on the connection.. to properly and to maximize its usage.. its true that it is a bit slow and sometimes it looses its connection but for its price i think its reasonable, considering that the package includes a wireless phone.. u just have to apply some tweaks on the connection.. to properly and to maximize its usage..

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